Return policies are very industry
and location specific. Following are some main return issues
you need to define for your store.
Are all your products returnable or do some restrictions apply?
Set the time limit for returns.
Tell the customer how to return items, what documentation
they need etc.
Are original shipping rates refundable? Does customer pay
for shipping the return?
Set how customer is credited for returned item.
If you have brick and mortar locations, can customers return
items there. Provide locations, directions and hours of operation.
Do items need to be in orginal packaging for returns?