Web Hosting with FrontPage - New Website - Troubleshooting You have signed on with a FrontPage hosting package and now you are keen to publish your pages up to the web server BUT you keep getting the network logon prompt and nothing appears to actually go up to the server. There are several reasons this may happen to you and we ask that you check these before calling for support.
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1. | When you first subscribe to either a new hosting service
or a transfer to a new hosting service, it may take from a few hours up
to several days for the site to be visible. All web site name resolution
depends on the DNS (Domain Name Service) . Name resolution is the process
that enables you to browse to a web site. DNS is a mapping service that
translates friendly domain names to the IP addresses that will respond
your request to see a particular page/site on the Internet. The DNS mapping
service depends on root servers (visualize -at the center of the spiderweb)
that then communicate with other DNS servers. When you either sign up
for a new domain name OR transfer a new domain name, it is the DNS that
has to be updated, in particular the root servers. The update then propagates
(spreads out -like a mushroom cloud) to other DNS servers on the Internet.
Updates to the DNS root servers usually occur a minimum of twice a day
and in some instances ( for example cira registrations) more often. The
Internet service provider you are using (as an example in Western
Canada it may be us or Telus or Shaw, or another party) receives
this DNS information on their Nameservers and then in
turn your own computer uses their Nameservers.
So until their Nameservers have received the DNS update, you will not
be able to properly resolve the site and FrontPage will have trouble publishing
to the site. There is a special situation that applies only to transfers. Sometimes the previous company that was hosting your domain (website) will set an extraordinarily long TTL (Time to Live - should be set to 1 hour , we have seen some cases of it being set to 7 days). What this does is that some DNS servers will look at the TTL and cache that information. So even though the update has gone through and most of the world sees the new information, your ISP might still be serving you the old information. Anytime you are transferring a domain, you should ask the previous domain/web hosting company to purge the records for your domain from their name servers, this will avoid the above scenario. How can I tell if this is my situation?
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2. | Situation #2 is probably the most common problem we see with troubleshooting
FrontPage publishing problems. This problem stems from how your Internet
Explorer browser is set. FrontPage will automatically use the same settings
as the Internet Explorer browser. The setting that causes the problem is
the "Automatic Configuration" option. You must
ensure that there is no checkmark in the field "automatically
detect settings", and also no checkmark in the Proxy
field.
How can I tell if this is my situation?
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3. | Sometimes your computer will have an incomplete network and this will
definitely prevent you from logging onto the server. We see this most
often with people that have a dial up connection to the network.
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4. | Firewalls and anti-hacking tools are designed to let you surf pages
but trying to logon onto a server requires two way communication and is
usually blocked by these products. Examples are Zone Alarm & Symantec's
software firewall.
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5. | I have tried all of the above and I still cannot log in to the server.
If none of the above applies to you, please contact us. Include your user name, your password, your domain name, the date and time you attempted to log on and any error messages you may have received. |