1. Does your ecommerce hosting
include the software?
Our ecommerce pricing is for the hosting portion only
unless we specify a combo package.
2. If the pricing is only for the hosting why
is it more expensive than your other standard plans?
The ecommerce hosting includes a great deal more manual
setup to ensure security. Your site is hosted on a separate
server that has been put through additional security
hardening and testing. The storage space and data transfer
allotments are also greater than the standard plans.
After sales support tends to be quite a bit more intensive
as the clients do expect us to know the basic architecture
of the software. Additional helper components are also
often installed. Regular backups and ongoing security
reviews add to the expense of operating an ecommerce
3. The other guys offer free ecommerce software
with their hosting plans.
Do you remember the old saying that there is no free
lunch. In this case it is particularly true. If you
leave the host or they go out of business, you will
have to redevelop the site. The level of customization
is very limited since one size must fit all. So functionality
is generally very basic. New features that come out
are not automatically applied. Security & support
are again leveraged across the entire customer base.
Purchasing your own ecommerce application will deliver
customizable code, support from the developers, infinite
upgrade capabilities and additional functionality such
as shipment tracking, customer management, marketing
and promotion. Picture two vendors with the same product
but one is using a canned basic application and the
other is using a state of the art application, which
one would you buy from?
4. What is shared SSL, and why do you no longer
Shared SSL means that instead of you buying your own
certificate, you piggyback onto our certificate. To
do this we provide a special subdirectory that is aliased
to your ssl subdirectory. When the client links to the
secure page it is our domain name that is presented
in the browser. Although this method is acceptable and
accomplishes what is needed, it is generally preferred
by your customers for you to have your own certificate.
As of May 1, 2003, we will no longer offer new customers
shared ssl. We are discontinuing this product since
certificates have become quite inexpensive and simplify
your installation greatly.
5. Do you sell SSL Certificates and whose are
We do offer Geotrust certificates. They are well known
for their reliability, security and speed.
6. Do you offer Microsoft's SQL Server?
We offer a number of SQL Server database plans.
7. Do you offer any web design services?
Chinook Webs partners with many web developers throughout
Canada & the USA. Normally all design work is passed
to our web development partners. Occasionally special
circumstances arise where we will do the shopping cart
portion and then have one of our developer partners
finish the graphical/HTML portion of the site.
8. How fast are your servers & connections?
Chinook Webs is continually upgrading our servers and
connections to keep pace with the ongoing demands of
today's software and our clients. As of May 2004, the
majority of our servers are Intel P4's and our connection
to the Internet is a high speed Fiber link.
9. What about physical security & back up?
At Chinook we maintain our data centre in order to have
complete control over systems. We use battery backups
& we have a backup power generator with sufficient
fuel for several days of operation. Servers are regularly
backed up to independent media. Our building has security
measures in place.
10. How reliable is your network connection?
Our network connection is monitored 7/24 by Telus and
by us using redundant connections to the Internet, with
a 99.7% uptime SLA. Our connection comes in by conduit
from buried cable which precludes downtime from environmental
factors. Internet connectivity in this part of the world
is significantly advanced and does not suffer from peering
problems that are so prevalent elsewhere.
copyright Chinook Webs A Canadian Company®